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Wananchi Group, owner of the home entertainment and communication services brand, Zuku, would like to extend sincere apologies for the inconvenience experienced by some of our customers between 27th October 2014 to 5th November 2014 arising from a substantial outage in our high capacity fiber optic network in Nairobi and Mombasa regions.
The interruption was caused by a difficult decision to suspend all our network related activities to ensure the safety of our contractors, customers and members of the public. We consider it our duty to all parties to take health and safety matters extremely seriously.
We would like to assure all our customers that we have now restored our services and have taken all the necessary measures to ensure maximum safety for all stakeholders.
In addition, we are working to continuously improve the services that we offer to our customers ,including but not limited to the significant investment that we are currently undertaking to substantially increase our network capacity and enable us to deliver our new premium package of up to 50Mbps.
We deeply value our relationship with you as our customers and are committed to provide you with the highest level of service.
Thank you for your patience and understanding.
Chief Executive Officer