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Wananchi Group’s retail arm, Zuku TV Customers can now enjoy 24hr Dial-In customer service, following the launch of the Zuku Call Centre earlier today. An efficient, responsive customer experience is a key pillar of Wananchi group’s customer centric strategy. It is expected to revolutionise customer service provision standards in Tanzania.
Country General Manager Mr. Omari Zuberi noted that the Zuku Call Centre was an integral part of their retail expansion strategy, which focuses on enhanced customer experience as a key driver of growth for the company. Zuku is keen to continue to provide customer centric solutions that will change the digital television experience.
“Our customers are the most important pillar of our company and as such we continue to invest in various strategies and programmes that meet the growing needs of our customers. The Zuku Tanzania Call Centre will not only proactively respond to customer needs, but will also drive growth by providing support to our distributors and resellers all over the country," said Mr. Zuberi.
"Customers can now receive real time support to enquiries on channel offering, selection and upgrading of Zuku packages; support on technical issues with our decoders, payment solutions available and locations of the closest reseller to the customer location. We believe our customers will be extremely pleased with our new service," Mr. Zuberi added.
Zuku TV provides a bouquet of more than 100 channels offering fresh and innovative entertainment for the whole family that comprises of local TV stations, news, movies, music, children and religious channels. In addition, Zuku TV offers more than 50 audio channels comprising of local radio stations and music channels.