1. What is the Free Asia TV offer?
    The offer is to give free 30 days Asian Bouquet subscription to all Triple play Zuku Subscribers. The Asian bouquet has 34 Asian themed channels.

  2. Who Qualifies for the Free Asian Buy though?
    All current Edge, Classic, and Premium TV Subscribers on J10, i5, i20, i50, i100 i250 R packages including old packages. All new Subscribers will qualify for the free Asian buy though for 30 days from day of final connection.

  3. Who Does Not Qualify for the Free Asian Buy though ?
    Current Asian buy though subscribers are not eligible for the offer

  4. Duration of the offer?
    The Free Asia TV bouquet offer will run for 30days beginning 15th May 2017 to 14th June 2017

  5. What does one get with the Offer?
    Subscriber shall receive an additional 34 Asian channels. They channels genres range from General Entertainment, News, Lifestyle, Music and Religious channels. Top Asian Channels include: Channel 901 Star Plus, Channels 907 Sony Max Channel 925 living Foodz.

  6. What the customer needs to activate the service?
    The customer’s modem should be able to pick up the channels automatically but for some models of modems customers need to be advised to rescan their decoder.

  7. How to pay for the service?
    This is a free offer for 30 days so no need for payment

  8. How to terminate the service?
    Offer ends on 14th June 2017- Automatic discontinuation. If subscriber wishes to continue enjoying Asian channels they need to purchase Asian bouquet at Kshs. 999.

  9. How to get assistance in case of queries, issues or complaints?
    All queries related to Zuku fiber to be channel to our customer experience center through 0205205205 or via email on support@zukufiber.co.ke

  10. What do I need to do to continue enjoying Asia TV after 30 days / after offer ends ?
    After the free 30 days offer the customer will pay his/her monthly bill plus and additional Kshs 999 and the service will automatically be renewed / re-subscribed.

  11. How do I activate my Asian TV after paying Ksh 999 ?
    After paying the Ksh 999 for Asian TV you need to call 0205205205 or email billing@zukufiber.co.ke with your account number and notify them for upgrade.

  12. Can I transfer the offer?
    The FREE Asian TV offer is not transferable, exchangeable for cash, time or prorated