How to Pay

What is direct debit

This is an instruction from you to your bank authorizing Zuku to transfer money (Zuku service subscription fee) from your bank account to your Zuku account. This will be deducted automatically on a monthly basis on your due date.

How Direct Debit works

• Fill a Direct Debit application form at our Zuku Shops, or download the application form from the Zuku website here Download Direct Debit Form fill all the fields.
• Attach a copy of the ATM card (only the front side of the ATM card) and drop it at any Zuku shop.
• Your application will be processed within 15 working days and commence on the next due date.
• After sign up, your monthly service payment is automatically deducted from your designated account. The designated account you choose will be debited for all charges shown on the Zuku proforma invoice.
• Direct Debit payments start on your next due date after your completed application is received/approved.

To pay your bill, please make sure you identify your zuku account number on the most recent invoice as you will need this to pay your bill.

 

TO PAY USING MPESA

 ZUKU FIBER

1. Go to M-PESA on your phone
2. Select Pay Bill option
3. Enter Business no. 320320
4. Enter your Zuku account account number.
5. Enter the Amount
6. Enter your M-PESA PIN and Send
7. You will receive a confirmation via SMS

Payment reflects on Zuku within 15 minutes

ZUKU FIBER PHONE AIRTIME

1. Go to M-PESA on your phone
2. Select Pay Bill option
3. Enter Business no. 320321
4. Enter your Zuku account account number.
5. Enter the Amount
6. Enter your M-PESA PIN and Send
7. You will receive a confirmation via SMS

Payment reflects on Zuku within two hours

TO PAY USING AIRTEL MONEY

 ZUKU FIBER

1. Go to Airtel -> airtel money option on your phone
2. Select make payments option
3. Select pay bill option
4. Select OTHER
5. Enter business name ZUKUCATV
6. Enter Amount
7. Enter your PIN
8. For Reference enter XXXXX where XXXXX is your zuku account number
9. You will receive a confirmation SMS and email from Zuku.

Payment reflects on Zuku within 15 minutes

ZUKU FIBER PHONE AIRTIME

1. Go to Airtel -> airtel money option on your phone
2. Select make payments option
3. Select pay bill option
4. Select OTHER
5. Enter business name ZUKUVOICE
6. Enter Amount
7. Enter your PIN
8. For Reference enter  your zuku account number
9. You will receive a confirmation SMS and email from Zuku.

Payment reflects on Zuku within 15 minutes

TO PAY USING EQUITEL

 ZUKU FIBER

1. Go to Equitel on your phone
2. Select my Money option
3. Select send/Pay option
4. Select the account you wish to pay from
5. Select others and Enter Business no. 320320 Enter account code
6. Enter the Amount
7. Enter your Equitel PIN and Send
8. You will receive a confirmation via SMS
9. Payment reflects on Zuku within 15 minutes

ZUKU FIBER PHONE AIRTIME

1. Go to Equitel on your phone
2. Select my Money option Select send/Pay option
3. Select the account you wish to pay from
4. Select others and Enter Business no. 320321
5. Enter account code Enter the Amount
6. Enter your Equitel PIN and Send
7. You will receive a confirmation via SMS

Payment reflects on Zuku within 15 minutes

1. Click Direct link Here
2. Enter account details on the form and click continue
3. Follow the payment steps as shown in www.pesapal.com
4. For Credit Card Payments, select Visa/Mastercard and enter the details as shown
5. Click on Complete
6. You will receive a confirmation via SMS
7. Payment reflects on Zuku within 15 minutes

• Payment through Equity and Prime Bank is available to ALL Zuku customers, at any bank branch countrywide and the customer does not need to have an account existing in the bank
• Payment (cash or cheque) made through Prime bank has to be made 3 working days in advance to ensure account is updated in good time
• Cheque Payments through Equity has to be made 3 working days in advance to ensure it is updated in good time
• Payment through Mobile Money, Pesapoint ATMs, Online on our website and cash payment through Equity Bank will reflect within 2 hours (if your email address on Zuku is updated, you will also receive an email notification within the same period)

Cash payments will be posted and your account reconnected within 15 minute

Prime Bank (Both Fiber and Satellite TV customers)

Available in all Prime bank branches countrywide

Cash and cheque payments only; no EFT payment accepted

Complete the zuku deposit slip found at Prime bank and indicate your Zuku account number

Please quote your Zuku account number

You will receive a copy of the payment deposit slip

Account in Zuku will be updated within 3 working days for cheque payments (if your email address on Zuku is updated, you will also receive an email notification within the same period)

Equity Bank Branches (Both Fiber and Satellite TV customers)

Available in all Equity bank branches countrywide

Cash and cheque payments only; no EFT payment accepted

Fill in an equity deposit slip indicating the following details:

• Bank account name: Wananchi Group (K) Ltd.
• Account number which is 0180290281503
• Branch: Community Corporate

Indicate your Zuku client code on a visible spot on the deposit slip
You will receive an Equity payment deposit slip, for your reference
Account in Zuku will be updated within 48 hours (if your email address on Zuku is updated, you will also receive an email notification within thesame period)

How to pay using mobile banking

You can pay directly from your bank account by using your banks mobile banking service. If you have an account with the following listed banks, then register your phone for your banks mobile banking service. You will be given specific instructions to make Zuku payments. Eco Bank, I&M and NIC.

Step 1

Step 2

• Go to/dial your respective USSD number for your bank
• If your mobile number is mapped to a ZUKU account number,you will receive your bill.
• If your mobile number is not mapped to any ZUKU account,you will be asked to enter the ZUKU account number to pay for.
• Once you select either to settle the presented bill or to pay a different amount,you will be asked to confirm the payment.
• A confirmation of receipt will be sent to you and your payment will be forwarded to ZUKU for processing.