Windows  

• Ensure you have automatically set your IP to acquire IP address automatically. This can be done on Network and Internet->Network and Sharing Center->Change Adapter Setting-> Local Area Connection.
• Right click on Local Area Connection->Properties. Select on Internet Protocol (TCP/IPv4) and click on properties.
• Select option for Obtain IP Address Automatically and Obtain DNS server address automatically.
• Click OK to save changes.

MAC OS-X

• Select Apple menu > System Preferences, then click Network.
• Select the network connection service in the list, such as Wi-Fi or Ethernet, then click Advanced.
• Click TCP/IP. You can click on Renew DHCP Lease to get the device to be issued with a new IP address.
• Under Configure IPv4 select Using DHCP.
• Select on Ok.

• Ensure you have automatically set your IP to acquire IP address automatically. This can be done on Network and Internet->Network and Sharing Center->Change Adapter Setting-> Local Area Connection.
• Right click on Local Area Connection->Properties. Select on Internet Protocol (TCP/IPv4) and click on properties.
• Select option for Obtain IP Address Automatically and Obtain DNS server address automatically.
• If you are connecting via Wi-Fi check if your wireless network key is correct. (Wi-Fi key is case-sensitive).
• If you are connecting via Wi-Fi check if you have good Wi-Fi strength to your device.
• Use the “Troubleshoot problems” option by right-clicking on the network icon. This may reset your adapter.
• If you are using cable, ensure the cable is tightly plugged in on your computer and router. You can also test service with another cable or network device.
• Restart the Modem (power off/on).

Poor Wi-Fi signals might be due to but not limited to the below factors:

• Home constructions i.e. thick walls, steel structures.
• Interference from other gadgets e.g. neighbouring routers (channel interference), microwave ovens.
• Poor placement.
• The router/modem should be placed in a central location, elevated, not locked in glass compartments, the antennae’s should be in a vertical position.
• If all the above factors have been considered then you may have to invest in a Wi-Fi extender to boost the signals.

• Ensure you have good Wi-Fi strength if you are connecting via Wi-Fi
• Ensure you have no background bandwidth consuming programs active. E.g. automatic updates, program updates, antivirus updates.
• Stop all heavy activity e.g. streaming music/ downloading movies/ uploading huge files.
• Stop all torrent activity i.e. downloading and seeding.
• Close all tabs on your internet browser.
• Disconnect all other users from the network( Both Wi-Fi and Cable)
• It’s important to ensure you keep your Wi-Fi password safe to make sure no unwanted guests are piggybacking on your network.
• At times, and especially after an upgrade, a Reset on the modem may improve the speeds. The reset button is mostly located behind the modem. Remember to save any settings before resetting the modem. This button is almost always sunk but you should be able to access it with a straightened-out paper clip.
• Run a speed test preferably on cable connection on http://speedtest.zuku.co.ke. The speed test will give more accurate results if all the above factors have been observed.

• If you are using a cable, ensure the cable is tightly plugged in to your computer and the modem/router.
• If you are using Wi-Fi ensure the Wi-Fi button is switched on. (Some buttons are physically located on the device e.g. on a laptop. For phones and hand-held devices, this setting is normally under the settings menu.
• If you are connecting via Wi-Fi check if your wireless network key (password) is correct. (Wi-Fi key is case-sensitive).
• If you are using a computer, ensure you have automatically set your IP to acquire IP address automatically. This can be done on Network and Internet->Network and Sharing Center->Change Adapter Setting-> Local Area Connection-> Properties-> Internet Protocol Version 4(TCP/IPv4)-> Select obtain IP address automatically.
• If using a phone or handheld device, also ensure the device is on DHCP. This can be located under Advanced Options.
• If you are using an Ethernet cable, ensure you have not looped any cables (Plugging the cable from one port of the modem to the other) on your modem/router or decoder.
• Restart the Modem (power off/on).

• Ensure the Wi-Fi button is switched on. (Some buttons are physically located on the device e.g. on a laptop. For phones and hand-held devices, this setting is normally under the settings menu. For some laptops, the Wi-Fi button has to be activated in conjunction with the fn Key.
• If you are connecting via Wi-Fi check if your wireless network key is correct. (Wi-Fi key is case-sensitive).
• Ensure you are connecting to your preferred network/SSID.
• In the event you have the correct username and password and you are unable to connect, try forgetting the network and reconnect again.
• If using Windows: Open Network and Sharing Center->Manage Wireless Networks->Right click on Network and click Remove network.
• For Android: Settings->Wi-Fi->Long press on the preferred network-> Forget Network.
• For Apple: Settings-> Wi-Fi-> Tap on blue arrow-> Forget this network.

 

• Check whether you have powered your external router/extender.
• If extender is connected by cable, confirm if it is firmly patched on both ends.
• Reboot the external router/extender and try reconnecting to the network again.
• Try patching a different Ethernet cable on both ends.
• Disconnect from the extended network and try connecting to the main router. If the connection is successful then your external router/extender needs to be reconfigured.

• Check if the power adapter is plugged into the power outlet and that the outlet is switched on.
• If you are using a power extension cable, try a different slot on the power extension.
• Ensure the power button on the modem is switched on. Some cable modems have a power switch at the back of the modem.
• Try a different power outlet in the office or house.
• It is advisable to only use adapters that have been bought at our Zuku shops to avoid damaging the equipment or causing a short –circuit.
• If all the above have been confirmed then visit one of our shops with the adapter for testing. The adapter or modem might be faulty.

• Login to modem via cable using a laptop machine. Default IP is normally set to 192.168.0.1. If you have previously changed this IP, then run ipconfig on a terminal window to get the IP of your default gateway. The IP address is typed on any web browser.
• If you only want to modify the Wi-Fi name/SSID then you can access the modem using the existing Wi-Fi credentials. ( You do not need a cable as the password is already known)
• Via the login page, enter username as admin and password as password. Below page should pop up.

• Ensure you have no proxy setup on your browser.
• Mozilla Firefox Browser: Tools->Options->Advanced->Network->Connection. Click on Settings and select Use system proxy Settings.
• Safari Browser: Select “Preferences” from the “Safari” menu of the browser toolbar. Click on the “Advanced” tab, then click on the “Change Settings” button. Click on Automatic Proxy Configuration. Click on Apply.
• Google Chrome Browser: Settings->Advanced Settings->Network->Change proxy settings->Connections->LAN Settings->Select Automatically detect settings.
• Confirm the website you are unable to access is correctly typed. You can do a ping and a traceroute to the site. (Ping and trace route can be done on windows or mac terminal window).
• Ensure the DNS and IP settings have been set to automatically obtain IP settings and DNS settings respectively.
• If the website is hosted externally, check with the domain host to ensure your public I.P address has not been blacklisted.(This normally happens when there are too many requests/ wrong logins to manage the site.)

1. Confirm if the modem is powered on
2. Check if the 2nd and 3rd lights are stable
3. If it is not blinking or flashing restart the modem giving it 5 minutes to become stable
4. If it persists contact us on 0205205205