•The phone uses a secure internet connection to work. First confirm that the internet is working.

•If Internet is working, check the cable that connects the phone to the cable modem and ensure it is on Port 1. Test again.

•If the phone still doesn’t have a dial tone contact our customer care team on 0205 205 205 or send an email to support@zukufiber.co.ke

Dial 000 + Country Code + Area Code + Subscriber Number. For Example when calling a friend in USA dial 0001617XXXXXXX.

Note: The 000 automatically replaces the + before any international number.

•Confirm that you have sufficient balance on your account by dialing 1002

•Dial 000 + Country Code + Area Code + Subscriber Number. For Example when calling a friend in USA dial 0001617XXXXXXX.

•If the issue persists contact customer care team on 0205 205 205 or send an email to support@zukufiber.co.ke

•Check to make sure your phone has a dial tone. If not refer to the “ My Phone has no dial tone procedure”

•If the phone has a tone, check if you can call a Zuku line, e.g 0205 205 205. If successful, check if your phone has credit to call numbers outside Zuku network by dialing 1002.

•If you have credit and you still cannot make calls contact our customer care on 0205 205 205 or send an email to support@zukufiber.co.ke

For Local Calls:

This applies to calls within Kenya:

•Zuku Number to  Zuku Number dial 520 XXXX

•For other landlines  (Telkom, KDN or any Fixed provider)

•Dial Area code + Telephone Number for example in Nairobi dial 020 XXXXXXX

•For a mobile network (Safaricom, Yu, Airtel & Orange) dial Mobile Number for example 07XX XXXXXX

For International Calls:

This applies to all calls out of Kenya

•Kindly dial 000 + Country Code + Area Code + Subscriber Number. For Example when calling a friend in USA dial 0001617XXXXXXX.

Note: The 000 automatically replaces the + before any international number.

Dial 1002

Dial 1003

1. For Zuku to Zuku calls, dial the recipient’s number directly without entering the area code.
2. To dial a landline (Telkom,KDN and any other landline provider)

• Dial Area code + Telephone Number. For example in Nairobi Dial 020XXXXXXX
• For a mobile network(Safaricom,Yu,Airtel & Orange) dial mobile number for example 07XX XXXXXX